Shipping & Returns Policy

Shipping

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All retail orders from within the world wide are free to ship via DHL, FedEx, UPS,  or similar and arrive at your destination in 6 to 10 days after dispatch the product. Your order may be shipped in multiple packages. Wholesale orders will be shipped via the most cost-effective carrier: FedEx, USPS, and by sea. We ship to all US territories and APO/FPO/DPO addresses.

We ship Free Delivery Worldwide.  Please note that duties, taxes, and carrier brokerage fees are strictly enforced and are not included in your order amount at checkout. These will be assessed upon delivery by the postal carrier and must be paid by the order recipient.

All orders are shipped from India. Your order could be shipped from India, in turn enabling faster shipping with a lower carbon footprint.

 

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Returns

Thank you for shopping with us! We understand the importance of being 100% satisfied with your order. However, that being said – we’re a small business, supporting small artisans, and small-batch production - so please respect our need to have a restricted return policy.

In order to uphold our promise on price and delivery speed, we cannot accommodate cancellations or modifications once an order is received by us. If for any reason you are not satisfied with the product when it arrives, we accept returns within 15 days of delivery for a refund back to the original mode of payment. It may take up to 10 business days to get your refund.

The customer is responsible for coordinating return shipping and covering the cost. We are not responsible for packages lost or damaged in return shipment back to us. We encourage you to use tracking and in most cases, insurance.

Items that are received after 15 days of delivery date will not be eligible for a return, refund, store credit, or exchange. We are not responsible for covering the return shipping to you in the event of late returns. Items that are received without all tags attached and original packaging may not be accepted for return, due to the increase in return fraud.

Orders using promo codes or on-sale are final sales. Gift Card orders are eligible for store credit only. Promo codes cannot be added to completed orders.

For any questions regarding our shipping & returns policy, please drop us an email at contact@trendycraftin.com